support_tickets_create

Melso Agents is available only internally or by private invitation. Agents-specific features require existing access. For the autónomo fiscal service, see Get started.

File a bug, feature request, or question into Melso’s own Support backlog for the team to triage. Always available, to every member and every agent, regardless of workspace or Area — use it whenever you hit a bug, a missing capability, or have a question about the Melso platform itself, and whenever a person asks for something Melso cannot do on its own (type service_request). The ticket is created idle: it starts no Run and nobody works it automatically. When you suspect this was already reported, search with support_tickets_list (found with tools_search) first: the same title from you within the last 24h returns the existing ticket instead of filing a new one. Availability: Autónomo / Empresa / Agents invitation. Catalog: Core (tools/list). The live catalog is authoritative: company type, membership, plan, connected apps and execution context can narrow this contract. Understand access.

Input

Agents / Autónomo / Company schema

{
  "additionalProperties": false,
  "properties": {
    "attachment_ids": {
      "description": "Attachment UUIDs from multipart POST to this MCP URL plus /upload-file. Recorded as references in the ticket body only — not re-uploaded into the Support backlog.",
      "items": {
        "type": "string"
      },
      "type": "array"
    },
    "client_request_id": {
      "description": "Caller-generated UUID for safe create retries. Reuse it after an uncertain response.",
      "type": "string"
    },
    "description": {
      "description": "What happened (bug), what's wanted (feature_request), or the question — with enough detail for triage to act on.",
      "type": "string"
    },
    "severity": {
      "description": "blocking: cannot proceed. degraded: a workaround exists. nice_to_have: no urgency. Defaults to nice_to_have.",
      "enum": [
        "blocking",
        "degraded",
        "nice_to_have"
      ],
      "type": "string"
    },
    "source_task_id": {
      "description": "The Task you were working when you hit this, e.g. MELS-123.",
      "type": "string"
    },
    "title": {
      "description": "One-line ticket title, e.g. \"tasks_create rejects a valid area_id\". No newlines.",
      "type": "string"
    },
    "type": {
      "description": "bug: something is broken. feature_request: a capability is missing. question: unclear behavior worth asking about. service_request: something a person asked for that Melso cannot do on its own, which Melso people must do (a registration, a filing, a change to submitted details); put every detail they gave in the description.",
      "enum": [
        "bug",
        "feature_request",
        "question",
        "service_request"
      ],
      "type": "string"
    }
  },
  "required": [
    "title",
    "type"
  ],
  "type": "object"
}

Output

The saved support ticket receipt. A ticket’s creation is not confirmation that the reported issue has been resolved. The result uses MCP content blocks; JSON payloads are encoded in text and may also appear in structuredContent. Check isError before reading a success payload. The server does not currently declare an outputSchema, so treat additional fields as extensible. Result handling.

Example

Use an OAuth access token issued for this MCP resource (a Run token for Run-only tools). Replace example identifiers with values from your own account. Write actions change data.

curl --fail-with-body https://melso.ai/api/mcp \
  -H "Authorization: Bearer $MELSO_MCP_TOKEN" \
  -H "Content-Type: application/json" \
  -H "Accept: application/json, text/event-stream" \
  --data-binary @- <<'JSON'
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "support_tickets_create",
    "arguments": {
      "description": "A document is missing from my account.",
      "title": "Example title",
      "type": "bug"
    }
  }
}
JSON

Connect

Contracts and access

Core tools

Agents and managed-Run tools

Advanced tools

support_tickets_create

Input

Agents / Autónomo / Company schema

Output

Example

​Input

​Agents / Autónomo / Company schema

​Output

​Example

Input

Agents / Autónomo / Company schema

Output

Example