support_tickets_list

Melso Agents is available only internally or by private invitation. Agents-specific features require existing access. For the autónomo fiscal service, see Get started.

Read-only search of the Support backlog, filterable by status, type and severity. Use it before support_tickets_create to check whether your issue is already reported. No tool updates, archives or closes a ticket: Melso’s Support team marks it done or cancelled when triaged. To withdraw one or add detail, file a follow-up ticket naming its identifier. Availability: Autónomo / Empresa / Agents invitation. Catalog: Advanced (tools_search, then tools_call). The live catalog is authoritative: company type, membership, plan, connected apps and execution context can narrow this contract. Understand access.

Input

Agents / Autónomo / Company schema

{
  "additionalProperties": false,
  "properties": {
    "limit": {
      "maximum": 100,
      "minimum": 1,
      "type": "integer"
    },
    "offset": {
      "minimum": 0,
      "type": "integer"
    },
    "severity": {
      "enum": [
        "blocking",
        "degraded",
        "nice_to_have"
      ],
      "type": "string"
    },
    "status": {
      "description": "Defaults to every status. idle is the normal backlog state — tickets never start a Run on their own.",
      "enum": [
        "idle",
        "done",
        "cancelled"
      ],
      "type": "string"
    },
    "type": {
      "enum": [
        "bug",
        "feature_request",
        "question",
        "service_request"
      ],
      "type": "string"
    }
  },
  "type": "object"
}

Output

Support tickets visible to the caller, filtered by the supplied query. The result uses MCP content blocks; JSON payloads are encoded in text and may also appear in structuredContent. Check isError before reading a success payload. The server does not currently declare an outputSchema, so treat additional fields as extensible. Result handling.

Example

Use an OAuth access token issued for this MCP resource (a Run token for Run-only tools). Replace example identifiers with values from your own account. Write actions change data. First discover support_tickets_list with tools_search and confirm that the live schema permits these arguments.

curl --fail-with-body https://melso.ai/api/mcp \
  -H "Authorization: Bearer $MELSO_MCP_TOKEN" \
  -H "Content-Type: application/json" \
  -H "Accept: application/json, text/event-stream" \
  --data-binary @- <<'JSON'
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "tools_call",
    "arguments": {
      "name": "support_tickets_list",
      "arguments": {}
    }
  }
}
JSON

Connect

Contracts and access

Core tools

Agents and managed-Run tools

Advanced tools

support_tickets_list

Input

Agents / Autónomo / Company schema

Output

Example

​Input

​Agents / Autónomo / Company schema

​Output

​Example

Input

Agents / Autónomo / Company schema

Output

Example